Who this policy covers
This policy applies to garagedoorreaper.com and to the phone number and appointment forms on it. Garage Door Reaper is a garage door repair company with its office at 1008 Ridgefield Dr, Plano, TX 75075, phone (214) 307-6420. It belongs to the same owner as several other home service brands in Dallas-Fort Worth and other cities, and some of the systems described below are shared between those brands and run on servers the owner controls.
This policy was last updated on September 15, 2026. If it changes in a way that matters to you, the date changes with it and the new version is published on this page.
Information you give us
When you call, we ask for your name, phone number, the service address, what the door is doing and a preferred time. When you use a form on this site, you enter the same kind of information: your name, phone number, the address or ZIP code, the service you need and a message. We use it to confirm the appointment, dispatch a technician, prepare the right parts and follow up on the estimate.
Calls to (214) 307-6420 may be recorded and transcribed through our call tracking provider so the office can confirm what was requested and quoted. The recording is used for scheduling, quality and dispute resolution and is not sold or used for marketing lists.
Information collected while you use the site
This website runs its own visitor analytics rather than a third-party advertising tag. The analytics script records the page you are on, how far you scroll, how long you stay, whether you tapped the phone number or a button, whether you started or submitted a form, your device type, your approximate location from your IP address, and the advertising click identifier (gclid, gbraid or wbraid) if you arrived from a Google ad. This tells us which pages and ads bring real customers.
The analytics endpoint is hosted at mileschimneysweep.com, a domain that belongs to the same owner as Garage Door Reaper. Your data is not sent to an outside company by that script; it goes to a server we operate. It is kept in that system so we can see how the site performs over time and so we can recognize a returning visitor.
If you begin an appointment form and type a phone number or email address but do not finish the form, the script sends that phone number or email address to our office so a person can follow up and finish scheduling for you. Nothing else you typed is sent before you submit. If you would rather we did not follow up, do not enter your phone number or email until you are ready to send the form, or tell the person who calls that you do not want to be contacted and we will delete it.
Cookies and identifiers
The site sets a session identifier that expires when you close the browser and a visitor identifier (mcs_vid) stored for one year in a cookie and in your browser's local storage. The visitor identifier is a random string, not your name or phone number, and it lets us tell a returning visitor from a new one. Google Ads click identifiers from the address bar are stored for the session so a completed appointment can be credited to the ad that produced it.
The map in the footer is loaded from Google Maps and is subject to Google's own privacy policy when it loads. You can block cookies in your browser settings; the site still works, but we will count you as a new visitor each time.
How we use and share information
We use your information to provide the service you asked for, to send appointment confirmations and follow-ups, to measure which pages and ads produce customers, to improve the site and to keep records of the work we did and the price we confirmed. We do not sell personal information and we do not rent lists.
We share information only with the providers needed to run the business: the hosting company that stores this site and its analytics, the email service that delivers lead notifications to our office, the call tracking service that handles the phone number, Google for advertising measurement when you arrived from an ad, and payment processors when you pay by card. Each of them may see only what is needed for its job. We will also share information when the law requires it.
How long we keep it
Appointment and job records are kept for as long as the warranty on the work runs and as long as tax and accounting rules require. Website analytics records are kept so the company can compare performance across seasons. Call recordings are kept for a limited time by the call tracking provider and then removed under its retention settings.
You can ask us to delete your contact information at any time by calling (214) 307-6420 or writing to the office address above. We will remove it from our scheduling and analytics systems unless a record has to be kept for warranty, accounting or legal reasons, and we will tell you if that is the case.
Texas consumers and children
Texas residents may request to know what personal data we hold about them, request corrections or deletion, and object to its use for marketing. Send the request to the phone number or address above with enough detail for us to find your record. We will respond within the time the law allows and we will not treat you differently for asking.
This site is meant for adults arranging service at a home or business. We do not knowingly collect information from anyone under 16. If you believe a minor has given us information, contact us and we will delete it.
How to reach us about privacy
Call (214) 307-6420 or write to Garage Door Reaper, 1008 Ridgefield Dr, Plano, TX 75075. Tell us the name and phone number you used and what you would like us to do. Questions about a specific visit or job are answered by the office; questions about this policy are handled by the owner.
Frequently asked questions
Do you sell my information?
No. We use your name, phone number and address to schedule and perform the work and to follow up on estimates. We do not sell or rent it to anyone.
Why does the site talk to mileschimneysweep.com?
That domain hosts the visitor analytics for all of the owner's home service brands, including this one. It is a server we operate, not an outside advertising company. The data stays inside the owner's systems.
Did you get my phone number even though I never sent the form?
If you typed a phone number or email into the appointment form and left, yes, the office receives it so someone can help you finish booking. Tell that person you do not want to be contacted and it is deleted.
Can I use the site without cookies?
Yes. Block cookies in your browser and the site still loads and the forms still work. We will simply count you as a new visitor on each visit.
How do I get my information deleted?
Call (214) 307-6420 or write to the Plano office with the name and phone number you used. We delete it from scheduling and analytics unless a warranty, accounting or legal record has to be kept, and we tell you if so.